7-Day Replacement
Replacement is available within 7 days of delivery.
Easy Replacement
Eligible defective or damaged products can be replaced.
Easy Process
Contact us to report an issue and request a replacement.
01 Replacement Policy
We offer a 7-day replacement policy from the date of delivery. Replacement is available only for eligible products that are defective, damaged, or incorrectly delivered.
- Replacement requests must be raised within 7 days of delivery
- The product must be unused and in its original condition
- All original tags, accessories, and packaging should be retained
- Proof of purchase or order details may be required
- Replacement is subject to inspection and approval
To request a replacement, contact us at info@xrt65.com or call +91-93244 72262 .
02 Damages & Issues
Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect product, please contact us within 7 days of delivery so we can evaluate the issue and arrange a replacement where applicable.
Important: Replacement requests received after 7 days from the date of delivery may not be accepted. Products damaged due to misuse, improper handling, normal wear and tear, or unauthorized modifications are not eligible for replacement.
03 Replacement Process
Once you contact us regarding a replacement, our team will review the request and may ask for photographs, videos, or other details to verify the issue.
- Contact our support team within 7 days of delivery
- Share your order details and information about the issue
- Provide photos or videos if requested
- Our team will review and approve the replacement request
- Once approved, the replacement process will be initiated
04 Order Cancellations
You may request cancellation of an order before it has been shipped. Once an order has been shipped or dispatched, cancellation may not be possible.
To request cancellation, visit your order history or contact our support team.
05 Questions?
If you have any questions about replacements or order cancellations, reach out to us: